1) General information
These conditions apply to any purchase carried out, so carefull reading is recommended of customers of what is indicated here.
2) Supply conditions
Characteristics of the product offered or requested, with the related supply conditions, concludes with the forwarding to the customer of an Order Confirmation, in which they come indicated the terms of the sale, which translates into order with the return of the signed document as a sign of acceptance.
3) Repairs and technical interventions – Modality
The service is managed throughout the national territory from our Service Center headquarters, which may delegate the various regional centers, due to necessity, for power guarantee the intervention within 24 / 48h.
– Repairs to be made to the Headquarters are immediately managed with the forwarding to the customer of the number of RAN (Repair Authorization Number) so that the ns. warehouse, received the damaged goods, the destined to the department for immediate repair. The Assistance Service will provide within 12h to send the “Internal repair form” which if approved it will start the intervention.
– Repairs to be carried out on site come coordinated by the After-Sales Service that provides within 12h forwarding the “Technical Assistance Form” which, if approved, will initiate the intervention of the technicians at the customer site.
– Repairs to be made remotely (online) come Coordinated by the Assistance Service which provides immediately to the forwarding of the “Online Assistance Form” which, if approved, will start the immediate connection.
We warrantee for any product supplied the Full Compliance with the specifications indicated in the Confirmation Order and therefore their proper functioning, according to law art. 1512 of the C.C.
Time of the warranty for durable goods is 12 (twelve) months from delivery, if not otherwise agreed.
The customer must commit to the complaint of the damage no later than 8 days (eight) from the discovery, so that the intervention has immediate execution to prevent the damage from spreading and producing more failures.
The methods of the intervention sell described in detail in point 3)
They are immediately accepted if accompanied by a vs. written indicating the number of RAN (Repair Authorization Number); in case of failed authorization, the warehouse reserves the return to the sender.
6) Processing of personal data
The National and European privacy legislation currently in force, provides that the personal data of the customers are treated in compliance with the laws.